U.S. - Pacific, Northwest Cruise Reviews

We had save all year long for this trip, only to be disappointed. The staff was very nice, and we were looking forward to the restaurants, only to fine out most of them were never open, we had 2 options that were open and it was $30.00 not $12.00 and the garden cafe was by far the best place to eat, the main dinner room food was just okay. My husband enjoy the main dinner room, but he likes everything plain, with no favor. I like to Taste my food the meat was slice into paper thin slices that there was no flavor to it at all. are room was in need of a good cleaning,the sheets were never changed,and the duck take that was holding the railing on the pool side deck was a great laugh. and the most disappointing part is that the entire ship was in bed by 10:00 pm!

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The trip did not start off well for many as the transport arrangements from San Diego to Ensenada were beyond poorly organized. Some people had to wait up to 4 hours for their bus and some buses were poorly maintained. We had arranged a private driver to take us to Ensenada, but even that was confusing as we were not given clear instructions from Celebrity on where to check in or where to leave our baggage. Once on the ship, we were pleased with our room (as usual) and glad we had booked Aqua as Blu provides a good dining service. We went to the Specialty restaurants a few evenings and they were quite good. We rate the entertainment on Celebriy as "fair" but it was not an issue for us as we usually listen to piano and jazz. This cruise did not provide good transport in ports if you are not on one of their tours. That is a bit frustrating as it is not good to rely only on local "trolley's" which are infrequent. We were on the Reflection in February and felt local transport was ...

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It was okay. The entertainment needs to be worked on. I was not to pleased with housekeeping. for the 1st 2 days our room was not vaccummed and cabinets needed to be wiped down. Bedding not changed at all thru out the week. This very much so needs improvement. I put a comforter on our couch because that had not been vaccummed in quite a while. I checked daily but it still was never vaccummed. It was very dusty.

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The ship is exquisite. The food in both the main dining room and specialty dining was spectacular,l and the waiters in both were great. Our inside cabin room was surprisingly large (king bed, full couch, and large bathroom with walk in shower). There was lots of storage for belongings. Now the not so good --- port to ship transportation was pathetic. Long lines and hours of waiting. It took over 6 hours to get to the 2 hour destination. Staff on the ship were NOT friendly, Not accommodating, and not concerned if you had an issue. They control the temperature in the cabin. I asked repeatedly to lower the temp but they never did. We had requested a large table top so we we could meet other people, but we were put at table for 2 and they refused to move us. We also were put in different dinging time than our friends; they had 6:30 and we had 8:30. They also refused to allow us to change dining times, yet there were empty seats all over the room at both seatings. The bars and c...

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The cruise was excellent and I had a great time on the cruise. But I wasn't happy with my booking of the cruise. When I was checking out the cruise I called NCL to get details of the cruise and the NCL person told me that if I booked the cruise I would get $100.00 on board credit . I mentioned this to my travel agent and she assured me I would get it if I booked it with her. She also told me I would get an additional $ 75.00 if I used a Mastercard which I did. I got the $ 75.00 from MC but I didn't get anything from NCL and I am very disappointed in NCL. I took you at your word and when the time came I was told there was no on board credit from NCL. I am a platinum latitude member and I have never complained about this before so now you can see why I am very disappointed in NCL

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We enjoyed our first cruise. We would enjoy going again. The cruise director was very talented. He was funny to watch in one of the games. He also sang very well in one program. Our cabin guy was a hard worker. He kept our room looking great. We loved sitting on the balconey watching the dolphins and seals. We wish that we could have seen whales. The restaurants on the ship had very good food. It was nice to sit down for dinner but we also enjoyed the buffet. The food was good. We liked the new pizza restaurant.

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We had a very bad experience the last night of the cruise in the Santa Fe dining room. We has a reservation for 14 people and we were put at 2 tables for 8 and 6, which would have been acceptable. However, the tables were nowhere near each other. We were separated by 3 tables so we were not close. When we questioned the arrangements, the head waiter told us there was nothing they could do. We should have been informed when the reservation was made that they could not seat us even close to each other. When our food arrived, it was only warm and not prepared as requested. We had wonderful service from the head waiter in the Pacific Moon dining room. HIs name is Karoly Kovacs. He was exceptionally efficient. However, the food was not hot when served there either. I was very disappointed in the food portion of the cruise. Several times we had to return the food to the kitchen to either be properly prepared or heated at both restaurants. I have cuised with Princess previo...

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While the Sapphire Princess is a beautiful ship it proved to be difficult to navigate from Upper decks to specialty dining rooms. The mini suite was very comfortable and spoiled us for any future cruises but the bathtub was a bit awkward to get into and a nice larger shower would have been better choice. The dinning experience was good but not the level of Celebrity which we usually cruise. All of the ports were great and all had something for everyone, but Catalina was a lot of fun as we rented a golf cart to tour the island on our own. We'd recommend this cruise to friends and family.

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The ship itself was quite nice having been recently refurbished. Nice room and bath with a large balcony. However, we were very disappointed (as were the friends we traveled with) in the service provided, particularly in the dining rooms. The staff seemed indifferent and tired. The service was definitely not up to the standards seen on other ships. It has been some years since we cruised, and perhaps the fairly new "automatic tipping" program has something to do with it. Everyone gets tipped no matter what kind of service they give. The shows (Princess dancers and singers) were pretty boring and amateurish. They had some comedians that were pretty funny, however. We have sailed on the Sun Princess years ago to the Panama Canal and remember it to be a very good experience. Perhaps service levels have dropped on all ships, I don't know. With all the other cruise lines out there (particularly Windstar and Royal Caribbean), I don't think we will sail with Princess any ...

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It was a nice ship, although not as grand as other lines.

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